ANNUAL MAINTENANCE SERVICE - VIDEO/DATA WALL - data wall display; LG; OEM Authorised Service Provi

Actual delivery (and Installation & Commissioning (if covered in scope of supply)) is to be done at following address 3rd FLOOR, OPS DIVISION, HEADQUARTERS, COAST GUARD EASTERN SEABOARD, MALKAPURAM, VISAKHAPATNAM 530011 .

Bidder financial standing: The bidder should not be under liquidation, court receivership or similar proceedings, should not be bankrupt. Bidder to upload undertaking to this effect with bid.

Bidders shall quote only those products (Part of Service delivery) in the bid which are not obsolete in the market and has at least 5 years residual market life i.e. the offered product shall not be declared end-of- life by the OEM before this period.

Products supplied shall be nontoxic and harmless to health. In the case of toxic materials, Material Safety Data Sheet may be furnished along with the material.

Shelf Life: The Product/Spare parts to be supplied as part of the services must have minimum 5 YEARS Shelf Life. On the date of supply, minimum 5 YEARS usable shelf life should be available / balance.

buyer.

written consent of buyer.

liable and responsible to buyer together with the assignee/ sub-contractor, for and in respect of the due performance of the Contract and the Sellers obligations there under.

AVAILABILITY OF OFFICE OF SERVICE PROVIDER: An office of the Service Provider must be located in the state of Consignee. DOCUMENTARY EVIDENCE TO BE SUBMITTED.

Dedicated /toll Free Telephone No. for Service Support : BIDDER/OEM must have Dedicated/toll Free Telephone No. for Service Support.

Escalation Matrix For Service Support : Bidder/OEM must provide Escalation Matrix of Telephone Numbers for Service Support.

Bidder's offer is liable to be rejected if they don't upload any of the certificates / documents sought in the Bid document, ATC and Corrigendum if any.

Bid reserved for MSE from the State of Bid Inviting Authority: Procurement under this bid is reserved for purchase from Micro and Small Enterprises from the State of Bid Inviting Authority having valid Udyam Registration and whose credentials are validated online through Udyam Registration portal. If the bidder wants to avail themselves of the reservation benefit, the bidder must be the manufacturer / OEM of the offered product on GeM. Traders are excluded from the purview of Public Procurement Policy for Micro and Small Enterprises and hence resellers offering products manufactured by some other OEM are not eligible to participate in this bid. In respect of bid for Services, the bidder must be the Service provider of the offered Service. Relevant documentary evidence in this regard shall be uploaded along with the bid in respect of the offered product or service, and Buyer will decide eligibility based on documentary evidence submitted, while evaluating the bid. Benefits of MSE will be allowed only if seller is validated on-line in GeM profile as well as validated and approved by Buyer after evaluation of documents submitted.

Buyer Added text based ATC clauses Additional Scope of Work Towards Annual Maintenance Contract of Video-Wall and Audio Video Conference System alongwith Accessories for 3rd Floor Conference Room, HQ CGE S

follows:- Ser Description of items Qty/Deno

01 Nos

01 Nos

01 Nos

01 Nos

01 Nos

erlinks including SITC - 01 Nos

nd audio video conference system alongwith accessories for 3rd floor Conference Room, HQ CGES SPECIFICATION FOR ANNUAL MAINTENANCE CONTRACT OF VIDEO-WALL AND AUDIO VIDEO CO NFERENCE SYSTEM ALONG WITH ACCESSORIES FOR 3RD FLOOR CONFERENCE ROOM, HA CGES

follows:- Ser Description of items Qty/Deno

500 cd/m2, Bezel: 0.44 mm (Even)- 06 Nos

04 Nos

01 Nos

01 Nos

g Camera- 01 Nos

08 No s

- 01 Nos

on (AEC) techology on all 12 inputs- 01 Nos

10 Nos

hone capsule along with base & push button- 02 Nos

01 Nos

01 Nos

01 Nos

01 Nos

01 Nos

01 Nos

01 Nos

01 Nos

nterlinks including SITC- 01 Nos

ormance checks of the Video Wall display, smart controller, audio system associated control equipment an d interconnecting (excluding civil and electrical works).

vice report shall be submitted after each.

within 02 hours of receipt of the complaint. Critical faults shall be rectified within 06 hours subject to the a vailability of spare parts.

n and optimization of the complete system.

or maintenance throughout the AMC period.

ment manufacturer (OEM), the contractor shall promptly inform the purchaser in writing,. along with supporting evidence from the OEM.

ement components that are fully compatible with the existing systems, without affecting the system's performance, safety of functionality.

ised channels before recommending replacement or upgrades.

gh a mutually agreed separate work order as per buyer willingness.

invalidate OEM warranties or system certificcations.

re/software updates and configuration changes and submit the records to the purchaser. BUYER ADDED ADDITIONAL TERMS AND CONDITIONS TOWARDS ANNUAL MAINTENANCE CO NTRACT OF VIDEO-WALL AND AUDIO VIDEO CONFERENCE SYSTEM ALONG WITH ACCESSORIES F OR 3RD FLOOR CONFERENCE ROOM, HQ CGES

tine maintenance shall be provided by the contractor at no extra cost.

action taken, and rectification.

nt.

agreed terms, subject to satisfactory performance.

submission of the required documents.

s.

de good by the contractor at their own cost.

d system and not disclose the same to any third party. .

Buyer uploaded ATC document Click here to view the file .

Text Clause(s) Additional Scope of Work Towards Annual Maintenance Contract of Video-Wall and Audio Video Conference System alongwith Accessories for 3rd Floor Conference Room, HQ CGE S

follows:- Ser Description of items Qty/Deno

01 Nos

01 Nos

01 Nos

01 Nos

01 Nos

erlinks including SITC - 01 Nos

The Bidder shall include above mentioned jobs also in the Annual Maintenance Contract of video-wall and audio video conference system alongwith accessories for 3rd floor Conference Room, HQ CGES SPECIFICATION FOR ANNUAL MAINTENANCE CONTRACT OF VIDEO-WALL AND AUDIO VIDEO CO NFERENCE SYSTEM ALONG WITH ACCESSORIES FOR 3RD FLOOR CONFERENCE ROOM, HA CGES

follows:- Ser Description of items Qty/Deno

55-INCH Full HD razor-thin bezel Video Wall display with Automatic Smart Calibration Brigh tness(Typ.): 500 cd/m2, Bezel: 0.44 mm (Even)- 06 Nos

Conferencing Camera- 01 Nos

of 2) - 08 Nos

Digital audio server with 12 analong inputs and 8 analog outputs, and includes Acoustic Ec ho Cancellation (AEC) techology on all 12 inputs- 01 Nos

60 cm gooseneck microphone with one flexible section, an XLR connection and built-in Car dioid microphone capsule along with base & push button- 02 Nos

UPS Smart 6KVA/5.4KW Online UPS, 16 SMF battery of 12V/26Ah for 30mm backup, Batter y rack and interlinks including SITC- 01 Nos

The AMC shall cover preventive maintenance, breakdown maintenance, software configurat ion and performance checks of the Video Wall display, smart controller, audio system associat ed control equipment and interconnecting (excluding civil and electrical works).

The contractor shall carry out one preventive maintenance visit every quarter (four visit per year). A Service report shall be submitted after each.

required. Breakdown complaints shall be attended within 02 hours of receipt of the complaint. Critical faults shall be rectified within 06 hours subject to the availability of spare parts.

AMC shall include cleaning, inspection, testing, calibration, firmware/software updates, configuration and optimization of the complete system.

components and soft ware required for maintenance throughout the AMC period.

part, or software becomes obsolete or is discontinue by ori ginal Equipment manufacturer (OEM), the contractor shall promptly inform the purcha ser in writing,. along with supporting evidence from the OEM.

propose suitable OEM-approved equivalent or upgra ded replacement components that are fully compatible with the existing systems, witho ut affecting the system's performance, safety of functionality.

The contract shall make responsible effort to source obsolete spare parts through OEM-authorised channels before recommending replacement or upgrades.

additional cost arising due obsolescence of spares parts shall be borne by the buyer through a mutually agreed separate work order as per buyer willingness.

shall ensure that replacement of obsolete components does no t invalidate OEM warranties or system certificcations

complete documentation of all replacements, upgrad es, firmware/software updates and configuration changes and submit the record s to the purchaser. BUYER ADDED ADDITIONAL TERMS AND CONDITIONS TOWARDS ANNUAL MAINTENANCE CON TRACT OF VIDEO-WALL AND AUDIO VIDEO CONFERENCE SYSTEM ALONG WITH ACCESSORIES FOR 3RD FLOOR CONFERENCE ROOM, HQ CGES

All minor consumables, connectors, cables, screws, cleaning materials, and accessories requ ired for routine maintenance shall be provided by the contractor at no extra cost.

e visit.

ment.

The Contractor shall maintain a complaint register/service log indicating the date and time of complaint, action taken, and rectification.

establishment.

ce activities.

The AMC period shall be 12 months from the date of commencement and may be extended on mutually agreed terms, subject to satisfactory performance.

satisfactory completion of services as per the terms of the contract and submission of the required documents.

act conditions.

Any damage caused to the equipment due to negligence of the contractor or its personnel shall be made good by the contractor at their own cost.

The contractor shall maintain confidentiality of all data, settings, and information related t o the installed system and not disclose the same to any third party.

File Attachment Click here to view the file .

Text Clause(s) Additional Scope of Work Towards Annual Maintenance Contract of Video-Wall and Audio Video Conference System alongwith Accessories for 3rd Floor Conference Room, HQ CGE S

follows:- Ser Description of items Qty/Deno

01 Nos

01 Nos

01 Nos

01 Nos

01 Nos

erlinks including SITC - 01 Nos

The Bidder shall include above mentioned jobs also in the Annual Maintenance Contract of video-wall and audio video conference system alongwith accessories for 3rd floor Conference Room, HQ CGES SPECIFICATION FOR ANNUAL MAINTENANCE CONTRACT OF VIDEO-WALL AND AUDIO VIDEO CO NFERENCE SYSTEM ALONG WITH ACCESSORIES FOR 3RD FLOOR CONFERENCE ROOM, HA CGES

follows:- Ser Description of items Qty/Deno

55-INCH Full HD razor-thin bezel Video Wall display with Automatic Smart Calibration Brigh tness(Typ.): 500 cd/m2, Bezel: 0.44 mm (Even)- 06 Nos

Conferencing Camera- 01 Nos

of 2) - 08 Nos

Digital audio server with 12 analong inputs and 8 analog outputs, and includes Acoustic Ec ho Cancellation (AEC) techology on all 12 inputs- 01 Nos

60 cm gooseneck microphone with one flexible section, an XLR connection and built-in Car dioid microphone capsule along with base & push button- 02 Nos

UPS Smart 6KVA/5.4KW Online UPS, 16 SMF battery of 12V/26Ah for 30mm backup, Batter y rack and interlinks including SITC- 01 Nos

The AMC shall cover preventive maintenance, breakdown maintenance, software configurat ion and performance checks of the Video Wall display, smart controller, audio system associat ed control equipment and interconnecting (excluding civil and electrical works).

The contractor shall carry out one preventive maintenance visit every quarter (four visit per year). A Service report shall be submitted after each.

required. Breakdown complaints shall be attended within 02 hours of receipt of the complaint. Critical faults shall be rectified within 06 hours subject to the availability of spare parts.

AMC shall include cleaning, inspection, testing, calibration, firmware/software updates, configuration and optimization of the complete system.

components and soft ware required for maintenance throughout the AMC period.

part, or software becomes obsolete or is discontinue by ori ginal Equipment manufacturer (OEM), the contractor shall promptly inform the purcha ser in writing,. along with supporting evidence from the OEM.

propose suitable OEM-approved equivalent or upgra ded replacement components that are fully compatible with the existing systems, witho ut affecting the system's performance, safety of functionality.

The contract shall make responsible effort to source obsolete spare parts through OEM-authorised channels before recommending replacement or upgrades.

additional cost arising due obsolescence of spares parts shall be borne by the buyer through a mutually agreed separate work order as per buyer willingness.

shall ensure that replacement of obsolete components does no t invalidate OEM warranties or system certificcations

complete documentation of all replacements, upgrad es, firmware/software updates and configuration changes and submit the record s to the purchaser. BUYER ADDED ADDITIONAL TERMS AND CONDITIONS TOWARDS ANNUAL MAINTENANCE CON TRACT OF VIDEO-WALL AND AUDIO VIDEO CONFERENCE SYSTEM ALONG WITH ACCESSORIES FOR 3RD FLOOR CONFERENCE ROOM, HQ CGES

All minor consumables, connectors, cables, screws, cleaning materials, and accessories requ ired for routine maintenance shall be provided by the contractor at no extra cost.

e visit.

ment.

The Contractor shall maintain a complaint register/service log indicating the date and time of complaint, action taken, and rectification.

establishment.

ce activities.

The AMC period shall be 12 months from the date of commencement and may be extended on mutually agreed terms, subject to satisfactory performance.

satisfactory completion of services as per the terms of the contract and submission of the required documents.

act conditions.

Any damage caused to the equipment due to negligence of the contractor or its personnel shall be made good by the contractor at their own cost.

The contractor shall maintain confidentiality of all data, settings, and information related t o the installed system and not disclose the same to any third party.

File Attachment Click here to view the file . अ0वीकरण अ0वीकरण /Disclaimer