Manpower Outsourcing Services - Minimum wage - Semi-skilled; VIII passed; Healthcare

along with Supply/ Purchase Order.

OPTION CLAUSE 50% : The buyer can increase or decrease the contract quantity or contract duration up to 50 percent at the time of issue of the contract. However, once the contract is issued, the contract quantity or contract duration can only be increased up to 50 percent. Bidders are bound to accept the revised quantity or duration. For lumpsum-based service contracts, the buyer may increase the scope of work and contract value up to 50 percent with the consent of the service provider

Text Clause(s)

a. Deployment of the required number of personnel possessing the prescribed qualifications, experience, a nd skill sets within the timelines stipulated by the Employer. b. Ensuring that all deployed personnel perform their assigned duties efficiently, professionally, and in acc ordance with the instructions issued by the Employer from time to time. c. Maintaining attendance records, duty rosters, leave records, and other employment-related documentat ion and producing the same whenever required by the Employer. d. Providing immediate supervision and administrative support to deployed personnel through an authorize d representative of the Agency. e. Ensuring uninterrupted manpower services throughout the contract period by arranging suitable substit utes in case of absence, resignation, termination, or any other reason. f. Ensuring compliance with all applicable labour laws, statutory regulations, and contractual obligations. g. Submission of monthly attendance records, wage disbursement records, EPF/ESI contribution details, sta tutory challans, invoices, and any other documents required by the Employer. h. Ensuring that deployed personnel maintain discipline, punctuality, professional conduct, proper dress co de (where applicable), and courteous behaviour while performing their duties. i. Meeting all performance standards prescribed by the Employer. Unsatisfactory performance, negligence, misconduct, unauthorized absence, or repeated complaints against any deployed personnel shall require i mmediate corrective action by the Agency.

The successful bidder shall deploy the required manpower within seven (7) days from the date of issue of t he Work Order or within such time as may be specified by the Employee. Failure to deploy manpower withi n the stipulated period shall attract penalties as specified in this contract and may also lead to termination of the contract.

The Agency shall replace any deployed personnel within 48 hours of receiving written instructions/email fr om the authorised officer from the Employer if such personnel are found to be unsuitable due to miscondu ct, inefficiency, negligence, indiscipline, security concerns, unauthorized absence, or any other valid reaso n. The Employer's decision regarding replacement shall be final and binding on the Agency. The Agency shall also provide suitable substitutes immediately in case of leave, resignation, illness, or abs ence of any deployed personnel to ensure continuity of services without additional cost to the Employer.

Without prejudice to any other rights or remedies available to the Employer under the Contract, the followi ng deductions and penalties may be imposed for the respective defaults: a. Failure to deploy the required manpower within the stipulated time: A penalty of ₹1,000 (Rupees One Th ousand only) per person per day of delay shall be imposed, subject to a maximum aggregate penalty of 1 0% of the monthly bill. b. Failure to provide replacement personnel within the prescribed period: A penalty of ₹500 (Rupees Five H undred only) per person per day shall be imposed for each day of delay in providing the required replace ment. c. Unauthorized absence of deployed personnel without substitute: For each day on which a deployed pers onnel remains absent without an approved substitute, the Employer shall deduct from the Agency’s bill the actual wages payable for the period of such unauthorized absence, since no service has been rendered for that period. In addition to such wage deduction, a separate contractual penalty of ₹500 (Rupees Five Hund red only) per occurrence of unauthorized absence shall be imposed . For the avoidance of doubt, the deduc tion of wages and the penalty of ₹500 are separate and independent consequences of the default and shall not be treated as duplicative recovery. d. False records, forged documents, or statutory non-compliance: Submission of false records, forged or fa bricated documents, or failure to comply with applicable statutory requirements shall constitute a material breach of the Contract and may, in addition to any other remedies available to the Employer, result in ter mination of the Contract, forfeiture of the Security Deposit/Performance Security, and blacklisting/debarme nt in accordance with applicable laws, rules, and procedures. The Employer shall be entitled to recover any applicable deductions, penalties, damages, or other amounts due from the Agency from its pending bills, S ecurity Deposit/Performance Security, or any other amounts payable to the Agency under the Contract, su bject to the applicable contractual and legal provisions.

The Agency shall strictly comply with the provisions of the Employees' Provident Funds and Miscellaneous Provisions Act, 1952, the Employees' State Insurance Act, 1948, and all other applicable labour laws.other applicable labour laws. The Agency shall submit the following documents along with every monthly bill: The Agency shall submit t he following documents along with every monthly bill: •• EPF contribution challan. •• ECR (Electronic Challan-cum-Return). •• ESI contribution challan. •• ESI contribution details. •• Wage register/payroll. •• Proof of salary payment through bank transfer. •• Any other statutory records required by the Employer. The Employer shall have the right to verify the authenticity of EPF/ESI contributions from the respective sta tutory portals and may withhold payment until satisfactory verification is completed. Any failure to deposit statutory dues within the prescribed timelines shall be treated as a material breach of contract.

The Agency and its deployed personnel shall maintain strict confidentiality regarding all information, recor ds, documents, data, processes, systems, correspondence, and any other confidential information obtaine d during the execution of the contract. No information shall be disclosed to any third party without prior written permission of the Employer unless required under law. The confidentiality obligation shall survive the expiry or termination of the contract. Any breach of confidentiality shall render the Agency liable for termination of the contract and any legal ac tion permissible under applicable laws.

The Agency shall ensure that every person deployed under the contract has undergone police verification through the competent authority before deployment. Copies of police verification reports shall be submitted to the Employer prior to deployment whenever dem anded. No person having adverse police verification or criminal antecedents shall be deployed under the c ontract. The Agency shall be solely responsible for the antecedents and conduct of all deployed personnel.

The Employer may terminate the contract, wholly or partly, by giving 30 days' written notice without assig ning any reason. However, the Employer may terminate the contract immediately without notice in case of: •• Fraud or misrepresentation. •• Submission of false documents. •• Serious breach of contractual obligations. •• Repeated poor performance. •• Failure to comply with statutory requirements. •• Non-payment of statutory dues. •• Security concerns. •• Insolvency or winding up of the Agency •• Any act prejudicial to the interest of the Employer. Termination shall be without prejudice to any other legal rights or remedies available to the Employer.

The successful bidder shall establish and maintain a fully functional operational office in the State of Assa m throughout the currency of the contract. The office shall be adequately staffed and equipped to provide effective supervision, coordination, grievan ce redressal, emergency response, statutory compliance, and liaison with the Employer. The operational office shall remain functional during normal working hours and the Agency shall provide co mplete contact details, including the office address, telephone number, email address, and details of the a uthorized representative, email address, and details of the authorized representative. Failure to establish or maintain such an operational office during the contract period shall constitute a mat erial breach of the contract.

Bidders registered under Micro and Small Enterprises (MSE) and holding a valid registration under Udyam/ MSME or NSIC for the relevant category of goods/services are exempted from payment of Earnest Money D eposit (EMD), subject to submission of a valid and applicable exemption certificate along with the bid. Mere declaration of MSME/MSE/NSIC status shall not be sufficient. The bidder shall enclose a valid registrat ion/exemption certificate issued by the competent authority. In the absence of such documentary evidenc e, the bid shall be treated as one without EMD and may be rejected in accordance with the bidding conditi ons. अ'वीकरण अ'वीकरण /Disclaimer