Aadhaar Enabled Biometric Attendance System (AEBAS)

OPTION CLAUSE: The Purchaser reserves the right to increase or decrease the quantity to be ordered up to 25 percent of bid quantity at the time of placement of contract. The purchaser also reserves the right to increase the ordered quantity up to 25% of the contracted quantity during the currency of the contract at the contracted rates. The delivery period of quantity shall commence from the last date of original delivery order and in cases where option clause is exercised during the extended delivery period the additional time shall commence from the last date of extended delivery period. The additional delivery time shall be (Increased quantity ÷ Original quantity) × Original delivery period (in days), subject to minimum of 30 days. If the original delivery period is less than 30 days, the additional time equals the original delivery period. The Purchaser may extend this calculated delivery duration up to the original delivery period while exercising the option clause. Bidders must comply with these terms.

Scope of supply (Bid price to include all cost components) : Supply Installation Testing Commissioning of Goods and Training of operators and providing Statutory Clearances required (if any)

IMPORTED PRODUCTS: In case of imported products, OEM or Authorized Seller of OEM should have a registered office in India to provide after sales service support in India. The certificate to this effect should be submitted.

Availability of Service Centres: Bidder/OEM must have a Functional Service Centre in the State of each Consignee's Location in case of carry-in warranty. (Not applicable in case of goods having on-site warranty). If service center is not already there at the time of bidding, successful bidder / OEM shall have to establish one within 30 days of award of contract. Payment shall be released only after submission of documentary evidence of having Functional Service Centre.

Dedicated /toll Free Telephone No. for Service Support : BIDDER/OEM must have Dedicated/toll Free Telephone No. for Service Support.

Escalation Matrix For Service Support : Bidder/OEM must provide Escalation Matrix of Telephone Numbers for Service Support.

Successful bidder will have to ensure that adequate number of dedicated technical service personals / engineers are designated / deployed for attending to the Service Request in a time bound manner and for ensuring Timely Servicing / rectification of defects during warranty period, as per Service level agreement indicated in the relevant clause of the bid.

Bidder financial standing: The bidder should not be under liquidation, court receivership or similar proceedings, should not be bankrupt. Bidder to upload undertaking to this effect with bid.

Bidders shall quote only those products (Part of Service delivery) in the bid which are not obsolete in the market and has at least 1 years residual market life i.e. the offered product shall not be declared end-of- life by the OEM before this period.

Bidders are advised to check applicable GST on their own before quoting. Buyer will not take any responsibility in this regards. GST reimbursement will be as per actuals or as per applicable rates (whichever is lower), subject to the maximum of quoted GST %.

Bidder Turn Over Criteria: The minimum average annual financial turnover of the bidder during the last three years, ending on 31st March of the previous financial year, should be as indicated in the bid document. Documentary evidence in the form of certified Audited Balance Sheets of relevant periods or a certificate from the Chartered Accountant / Cost Accountant indicating the turnover details for the relevant period shall be uploaded with the bid. In case the date of constitution / incorporation of the bidder is less than 3 year old, the average turnover in respect of the completed financial years after the date of constitution shall be taken into account for this criteria.

OEM Turn Over Criteria: The minimum average annual financial turnover of the OEM of the offered product during the last three years, ending on 31st March of the previous financial year, should be as indicated in the bid document. Documentary evidence in the form of certified Audited Balance Sheets of relevant periods or a certificate from the Chartered Accountant / Cost Accountant indicating the turnover details for the relevant period shall be uploaded with the bid. In case the date of constitution / incorporation of the OEM is less than 3 year old, the average turnover in respect of the completed financial years after the date of constitution shall be taken into account for this criteria. In case of bunch bids, the OEM of CATEGORY RELATED TO primary product having highest bid value should meet this criterion.

Timely Servicing / rectification of defects during warranty period: After having been notified of the defects / service requirement during warranty period, Seller has to complete the required Service / Rectification within 15 days time limit. If the Seller fails to complete service / rectification with defined time limit, a penalty of 0.5% of Unit Price of the product shall be charged as penalty for each week of delay from the seller. Seller can deposit the penalty with the Buyer directly else the Buyer shall have a right to recover all such penalty amount from the Performance Security (PBG).Cumulative Penalty cannot exceed more than 10% of the total contract value after which the Buyer shall have the right to get the service / rectification done from alternate sources at the risk and cost of the Seller besides forfeiture of PBG. Seller shall be liable to re-imberse the cost of such service / rectification to the Buyer.

Buyer Added text based ATC clauses SPECIAL TERMS AND CONDITIONS · The bidder shall supply, install and commission Aadhaar Enabled Biometric A ttendance System (AEBAS) devices compliant with UIDAI / NIC AEBAS norms at all schools and offices indicated in the bid, including Education Office Car Nicobar. · Each device shall support Aadhaar based authentication using STQC-certified fingerprint sensor with provision for face authentication if offered by OEM, an d shall be fully compatible with the Govt. AEBAS / attendance portal in use by the Administration. · The bidder shall deliver, install and make the devices operational at the exac t locations identified by the Buyer, including wall-mounting, power connectio n, SIM activation, network configuration and successful test attendance of no minated staff. · The bidder shall provide initial onboarding support such as device registratio n on attendance portal, mapping of office/school, user enrollment support an d any UIDAI / AEBAS KYC or configuration formalities required for activation. · The bidder shall provide training to at least two staff from each school/office on device operation, basic troubleshooting, web dashboard / portal reports a nd escalation process, and shall hand over a brief user manual (soft copy). · Wherever required by the Buyer, the bidder shall ensure integration of suppli ed devices with the Government’s AEBAS / attendance portal, including coor dination with NIC / concerned system administrator until real-time attendanc e is visible in the portal. · Devices shall have STQC-certified fingerprint sensor and be compliant with c urrent UIDAI Registered Device (RD) Service specifications, with secure encr ypted communication with CIDR / AUA as per UIDAI guidelines. · Devices shall be NIC AEBAS compatible wall-mount tablet / terminal with inb uilt communication options: 4G/3G/2G, Wi-Fi and LAN; GPS support is desirab le and may be insisted if available on OEM model. · The fingerprint sensor shall be of minimum 500 dpi or higher and capable of reliable operation in school environment; sensor and device casing shall be s turdy and suitable for continuous daily use. Each device shall have: · Minimum 8 hours battery backup or equivalent UPS/backup arrangement so t hat device remains functional during power interruptions. · Minimum 5 inch display screen with clear visibility indoors and capacitive to uch. · Support for Android or Linux operating system as per GeM category specifica tion, with OEM-provided secure OS image. · Real-time attendance push to the central AEBAS server / portal with local fall -back storage in case of network outage and automatic sync once connectivi ty restores. · Devices shall have OEM-integrated RD service (on-device RD client) with vali d RD licences for the entire warranty period; renewal of RD licences during w arranty shall be the responsibility of the bidder at no extra cost to Buyer. · All devices supplied shall be new, latest production model, and not declared end-of-support by OEM for at least three years from date of bid. · The successful bidder shall deliver and fully install all ordered devices within 15–30 days from date of Purchase Order or as specified in GeM bid, including completion of functional demo at each location. · At each school/office, installation shall be treated as complete only after: de vice wall mounting, power/network connection, successful test attendance fo r at least two designated staff, and visibility of attendance on AEBAS portal / dashboard. · The bidder shall submit an installation & commissioning report for each site, in the format prescribed by Buyer, duly signed by Head of School / authorise d officer and bidder’s representative; consolidated report shall be uploaded on GeM as proof for payment processing. · In case of DOA (dead on arrival) or hardware failure during initial installation, bidder shall replace the unit with new device within 7 days without any finan cial implication to Buyer. · Each device shall carry onsite comprehensive warranty of minimum 3 years ( or higher if specified in bid), covering hardware, RD service renewals, firmwa re / software updates, and all labour charges. During warranty, the bidder shall provide: · Free replacement/repair of faulty hardware components including fingerprint sensor, tablet, power adapter and mounting accessories. · Timely renewal of RD services and any mandatory licenses so that Aadhaar authentication remains functional throughout warranty period. · Software support including bug fixes, security patches and configuration assi stance for AEBAS client / application. Response and resolution time: · Telephonic / remote response within 4 working hours of complaint logging. · Onsite visit and resolution/replacement within 72 hours for Car Nicobar locations, failing which applicable penalties may be imposed as per GeM SLA . · The bidder shall conduct onsite training at Car Nicobar for school heads / aut horised staff on: marking attendance, viewing daily/weekly reports, basic tro ubleshooting, do’s and don’ts for biometric capture, and escalation matrix. T raining completion may be recorded through attendance sheet and certificat e. · The bidder shall supply soft copies of user manuals / quick reference guides f or device operation in English (and Hindi, if available) for distribution to all sc hools. · The bidder shall maintain and share with Buyer a service log containing details of each call, nature of fault, date & time of response, date of closure a nd parts replaced, which may be demanded at the time of bill verification. · Bidder shall be an OEM or authorised partner / system integrator of the OEM; in case of authorised partner, valid OEM authorisation / MAF specifically for t his GeM bid shall be uploaded. · Bidder shall ensure back-to-back support from OEM for warranty period, incl uding spare parts availability, RD licence support and software updates; OEM undertaking/back-to-back warranty confirmation may be required at the time of bid / inspection. · Devices offered must be from OEMs whose AEBAS models are listed / compa tible with NIC attendance portal or otherwise proven interoperable with Govt. AEBAS implementation as on bid date. · All devices and services shall comply with prevailing UIDAI security and Aadh aar usage guidelines, IT Act provisions and data privacy norms; no biometric or Aadhaar data shall be stored by bidder except as permitted by UIDAI / Gov ernment instructions. · Any hardware, software, cable, mounting kit, SIM card, router or accessory r equired to make the system function as per scope of work but not explicitly li sted in BoQ shall be deemed included in bidder’s quoted price and supplied without additional cost. · The bidder shall have a registered office, branch office, service center, or op erational presence in the Andaman & Nicobar Islands, and shall submit docu mentary proof along with the bid. · Bidders who are not based in the Andaman & Nicobar Islands shall furnish an undertaking to establish service support in the islands within the contract pe riod. · The bidder shall adhere to all terms & conditions, penalties and service level s defined in GeM General Terms, Service Level Agreement and this Buyer Ad ded ATC; in case of conflict, GeM / Government rules shall prevail. · The bidder/Service Provider must upload document/certificate complying the Buyer Added Text Based ATC clauses along with Terms and conditions of the bid. .

Buyer uploaded ATC document Click here to view the file . अ'वीकरण अ'वीकरण /Disclaimer